Privacy Policy

1. Introduction

Naga Bridge ("we," "us," or "our") is committed to handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect information you share with us through our website at naggaben.live or through any direct engagement with our consulting services.

This policy is written in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and relevant international standards. If you have questions about this policy or how your data is managed, please contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data:

• Contact information: Name, email address, phone number — submitted via our contact form or provided during an engagement.
• Communication records: Emails, messages, and notes from consultations or service discussions.
• Business information: Company name, role, and business context shared during service engagements.
• Technical data: IP address, browser type, pages visited, and session duration — collected via cookies and server logs when you visit our website.

We do not collect sensitive personal data (health, financial account details, biometric data) unless specifically required for a contracted engagement and with your explicit consent.

3. How We Use Your Data

Personal data collected is used for the following purposes:

• Responding to inquiries and managing communication before and during an engagement
• Delivering contracted consulting services and maintaining service quality
• Sending relevant updates or follow-up information about our services (where consent has been given)
• Improving the performance and content of our website using aggregated analytics data
• Fulfilling legal and regulatory obligations under Thai law

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Under Thailand's PDPA, we process your personal data on the following legal bases:

• Consent: For non-essential cookies and marketing communications, where you have given clear consent.
• Contract performance: When processing is necessary to provide services you have engaged us for.
• Legitimate interest: For website analytics and improving our services, where your interests and rights are not overridden.
• Legal obligation: Where processing is required under Thai law or regulatory requirements.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy. Typical retention periods:

• Inquiry and contact form data: Up to 12 months after last communication if no engagement is initiated.
• Client engagement records: Up to 5 years after the completion of the engagement, as required for business and regulatory purposes.
• Website analytics data: Aggregated data retained for up to 24 months; individual session data for up to 6 months.

After retention periods expire, data is securely deleted or anonymized.

6. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Service providers: Trusted third parties who assist with website hosting, email delivery, and analytics — bound by data processing agreements.
• Legal requirements: Where we are required by law or a competent Thai authority to disclose information.
• With your consent: In any other circumstances, only with your explicit prior agreement.

We do not transfer your personal data outside of Thailand without appropriate safeguards unless required for contracted service delivery and with your knowledge.

7. Data Protection Measures

We take reasonable steps to protect your personal data, including:

• HTTPS encryption for all data transmitted via our website
• Access controls limiting who within our team can view personal data
• Non-disclosure agreements with all staff and third-party service providers
• Regular review of our data handling practices

In the event of a personal data breach affecting your rights, we will notify you and the relevant Thai authority within the timeframe required under the PDPA.

8. Cookies

Our website uses cookies to improve your experience and understand how visitors use the site. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Your Rights Under Thai PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data where there is no compelling reason for continued processing.
• Right to restriction: Request that we limit how we use your data in certain circumstances.
• Right to data portability: Receive your data in a structured, commonly used format where technically feasible.
• Right to object: Object to processing based on legitimate interest or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights have been violated.

10. Children's Privacy

Our services are intended for business users and individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing personal information with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Where changes are significant, we will make reasonable efforts to notify affected users. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact for Privacy Matters

For any questions, requests, or concerns related to this policy or your personal data:

• Email: [email protected]
• Address: 56 Sukhumvit Soi 31, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand
• Phone: +66 2 519 4682